Course Overview
Intended to be generic and whilst not specific to any field of aviation this course promotes best practice quality management as adopted throughout the world by various aviation and non-aviation organizations. It draws on international standards such as ISO 9001, and aviation industry guidance as provided in EU regulation AMCs. A practical course that aims to provide participants with sufficient knowledge to understand how to go about the process of determining, developing and implementing a formal Quality Management System that will satisfy regulatory requirements whilst acting fully in support of their organisations business and customer focussed objectives.
A two day course specifically designed for managers, company auditors, regulatory inspectors but also of benefit to Accountable Managers, Quality Managers and others who need to have a good understanding of the practical response to regulatory requirements for quality management and auditing processes in relation to the broad range of aviation related activities including Aircraft maintenance, Design & Production organisations, ATC, Airport operations, and flight operations together with the associated support activities relating to Ground Handling Agents, Catering etc.
The course also aims to show the relationship between ‘quality’ and ‘safety’ and how a management system needs to be constructed to effectively integrate the disciplines of both into a single system that will satisfy regulatory requirements and company commercial objectives.
Most regulations require a management system that also includes an effective compliance monitoring audit process that provides adequate feedback to the Accountable Manager. This course also aims therefore to provide an understanding of compliance monitoring audit management to facilitate a fully effective audit process supporting the achievement of regulatory, operational and business objectives. The course is highly participative and promotes ‘best practice’ quality management and auditing approaches.
Course Dates
| Year | Days | Month |
|---|---|---|
| 2025 | 15th - 16th | October |
| 2025 | 2nd - 3rd | December |
This course is delivered in a virtual training room via Zoom. Please get in touch with us if you require in-person training.
Course Topics
- Basic principles of Quality Management
- Understanding associated terminology
- Quality Management – a practical view
- Applications of Quality Management
- The relationship between Quality & Safety Management systems
- Understanding the regulations in relation to Quality Management and Audit
- Developing & implementing Quality Management in response to regulations
- Regulatory responsibilities of the Quality Manager
- The true quality management function
- Fundamental principles of auditing
- Relative responsibilities of those managing and undertaking audits together with those subject to auditing activity who will need to consider and implement effective corrective actions
- Auditor competency and development issues
- Effective corrective action, audit follow up and close out mechanisms
- The role of the Accountable Manager in steering the audit process and ensuring adequate response to audit findings
- Interactive trainer led discussions on quality management and auditing problems & solutions
Who Should Attend
This course will be of very significant benefit to Quality Managers, Safety Managers, Compliance Monitoring Managers, Audit Managers, etc. and also regulators involved in the assessment of an organization’s quality management system and associated audit process.
It will also be of benefit to Accountable managers and other senior managers wishing to understand more about the subject of Quality Management in an aviation environment.
Learning Objectives
After attending this course participants should have the confidence to facilitate or take the lead in the determination, development and implementation of a Quality Management System or to undertake the process of re-engineering or enhancing an existing QMS.
The training has an interactive nature, exercises, case studies and group discussions.
Certificate awarded – ‘Participants who attend full time will receive a certificate attendance’.
Prerequisites
A background in an aviation environment. No previous experience of quality management and auditing is necessary.
Register Your Interest
Complete the form to register your interest in this course and we will be in touch.